よくある質問
Software

Lovense Remote

  • 1. How do I download Lovense Remote?

    Lovense Remote is available for iOS, Android, Mac, and Windows. Please click here here to download the version you need. You can also download Lovense Remote from the iOS App Store or the Google Play Store.

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    *Please provide a video or image showing the issue of your toy. We will honor our warranty services if the issue is confirmed.

  • 2. Which devices work with this app?

    Lovense Remote is compatible with devices that run:

       •iOS 10.0 and later

       •Android 4.3 and later (with Bluetooth 4.0 enabled)

       •Mac (with Bluetooth 4.0 enabled)

       •Windows PC (requires a Lovense USB Bluetooth Adapter to connect)

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    *Please provide a video or image showing the issue of your toy. We will honor our warranty services if the issue is confirmed.

  • 3. What toys work with this app?

    All Lovense toys work with the Lovense Remote app.

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    *Please provide a video or image showing the issue of your toy. We will honor our warranty services if the issue is confirmed.

  • 4. How do I connect my toy to my phone?

    1. Press and hold the toy's button to turn it on. A light will begin flashing to indicate it is turned on.

    2. Turn on your phone’s Bluetooth. Open Lovense Remote and tap the connection icon in the upper right corner.

    3. Tap [+] to begin searching for the toy. After your toy is found, tap “Done”. The toy’s light will stay on to indicate it is connected. Your toy can now be controlled by the Lovense Remote app.

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    *Please provide a video or image showing the issue of your toy. We will honor our warranty services if the issue is confirmed.

  • 5. I’m being asked for my pairing code to connect via Bluetooth. What is the pairing code?

    Do not try to pair the toy to your phone's Bluetooth settings. Please follow the instructions above to connect your toy. A pairing code is not required.

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    *Please provide a video or image showing the issue of your toy. We will honor our warranty services if the issue is confirmed.

  • 6. How many toys can I connect at a time?

    You can connect up to seven toys to one device at a time when using Android version of Lovense Remote app and up to 10 - when using iOS version.

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    *Please provide a video or image showing the issue of your toy. We will honor our warranty services if the issue is confirmed.

  • 7. Can I connect a toy to two different devices at the same time?

    No, each toy can only be connected to one device at a time.

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    *Please provide a video or image showing the issue of your toy. We will honor our warranty services if the issue is confirmed.

  • 8. Why does the app need to access my phone's storage, camera, microphone, etc.?

    These permissions are required to enable the app’s features. You can choose to not allow permission from your phone’s on-screen prompt or change it in your phone's settings. Some features will not be available without certain permissions enabled.

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    *Please provide a video or image showing the issue of your toy. We will honor our warranty services if the issue is confirmed.

  • 9. Do my partner and I both need an account?

    Yes, both of you need to create a separate account and then add each other as friends in order to use long-distance control.

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    *Please provide a video or image showing the issue of your toy. We will honor our warranty services if the issue is confirmed.

  • 10. How far away does it work?

    Lovense toys can be controlled no matter the distance, as long as you both have Wi-Fi or a 4G/5G data connection. Read how to set it up here.

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    *Please provide a video or image showing the issue of your toy. We will honor our warranty services if the issue is confirmed.

  • 11. Does it work if my partner doesn’t have a toy?

    Yes. Your partner does not need a toy to control your toy through the Lovense Remote app. You both just need an account and Wi-Fi or a 4G/5G data connection.

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    *Please provide a video or image showing the issue of your toy. We will honor our warranty services if the issue is confirmed.

  • 12. How can I find friends?

    Check out our forum or other online communities on Discord or Reddit to find friends.

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    *Please provide a video or image showing the issue of your toy. We will honor our warranty services if the issue is confirmed.

  • 13. Can my friends see each other?

    No, only you have access to your friend list and they cannot see each other.

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    *Please provide a video or image showing the issue of your toy. We will honor our warranty services if the issue is confirmed.

  • 14. How do I delete a contact?

    iOS – swipe left on the contact’s name and tap "Delete".

    Android – long press on the contact and tap “OK” on the prompt.

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    *Please provide a video or image showing the issue of your toy. We will honor our warranty services if the issue is confirmed.

  • 15. How can I block a user?

    For a new friend request – tap "Decline" after receiving the request. You will receive a notification asking "Do you also want to block this person?" Choose "Yes". For an existing contact – go to the "Settings" tab in your chat window and enable the "Block this contact" option.

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    *Please provide a video or image showing the issue of your toy. We will honor our warranty services if the issue is confirmed.

  • 16. How can I unblock a user?

    From the Long Distance tab, tap the icon in the top left corner and choose “Blocked”. Tap the user you wish to unblock and disable the “Block this contact” toggle switch.

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  • 17. How do I delete my account?

    You can delete your account by logging in to our website. Click on “My Account” at the top right corner of the screen. On the next page, you will see an option called “Delete Account” under the My Profile section.

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    *Please provide a video or image showing the issue of your toy. We will honor our warranty services if the issue is confirmed.

  • 18. How do I sync music with the Lovense Remote app?

    Lovense Remote can sync with Spotify premium accounts and DRM-free music stored on your device. For Spotify, go to Settings > Linked Accounts > Spotify and follow the instructions. For other music, check out the guide here.

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  • 19. What does “Sticky to top” mean?

    After enabling this option, your chat with that user will show at the top of the Long Distance tab.

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  • 20. How do I program my toy?

    1. Connect your toy and tap “Edit”. This feature is not supported in Nora, Max, Max 2, Domi, and Osci.

    2. Tap “Program” and you can adjust the maximum vibration for your toy and/or add custom patterns into the toy, then tap “Save”.

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    *Please provide a video or image showing the issue of your toy. We will honor our warranty services if the issue is confirmed.

  • 21. Can I change the toy's name in my phone's settings?

    Currently, the toy’s name cannot be changed in your Bluetooth settings. You can change your toy’s name in the app. After connecting the toy, tap “Edit” underneath the toy’s name.

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    *Please provide a video or image showing the issue of your toy. We will honor our warranty services if the issue is confirmed.

  • 22. Can I change my account email address?

    For security reasons, we cannot change the email address associated with your account. If you'd like, you can delete your current account on our website and then create a new account.

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    *Please provide a video or image showing the issue of your toy. We will honor our warranty services if the issue is confirmed.

  • 23. What does “Firm Update” mean?

    Firmware updates can help improve the Bluetooth connectivity of the toy. To update your toy’s firmware, tap the “Firm Update” icon and follow the in-app instructions. If you don’t see this icon, don’t worry, it means your toy is up to date.

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    *Please provide a video or image showing the issue of your toy. We will honor our warranty services if the issue is confirmed.

  • 24. Can I connect with mobile device while my partner uses a computer to connect?

    Lovense Remote is now available on iOS, Android, PC/Mac. You and your partner can use any of those devices to connect your toys.

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    *Please provide a video or image showing the issue of your toy. We will honor our warranty services if the issue is confirmed.

  • 25. 一緒にプレイしたい相手が違う国や都道府県にいる場合でも遠隔操作できますか?また2人ともおもちゃを所持している必要がありますか?

    一緒にプレイする相手が国を跨ぐくらい遠くに離れていてもインターネット環境とスマホさえあればLovense Remoteアプリをダウンロードして遊べます!

    お互いのスマホにアプリをダウンロードすればお互いのおもちゃがコントロールできるようになります。片方だけおもちゃを持っていても遊べます!

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    *Please provide a video or image showing the issue of your toy. We will honor our warranty services if the issue is confirmed.

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