Lovense FAQs: Answers to Payment & Checkout-Related Questions

Checkout/Payment

Is my purchase discreet? What do I see on my credit card records?

We respect your privacy and do our best to ensure your purchase is as discreet as possible. On your credit card records, the charge will be accompanied by a random code. But, please note that few processors require a website associated with the order.

The exterior shipping box doesn't contain any marks or information that can identify the contents of the package.
What are the payment methods?

We accept credit card, debit card and Paypal. You can see the options during checkout.
Can I cancel my order?

Orders are processed every few hours, automatically. Once the information is sent to our shipping partner, it is difficult to stop the shipment and cancel the order. Our shipping partner is Amazon (for most regions) and their system does not allow us to easily cancel the order once it's in a certain status. We will do our best to assist you with a cancellation, but it is difficult. Please take this into consideration when purchasing.

If you are paying in British pounds or Euros, we will deduct the currency conversion fees we are charged during processing. The initial transaction has a currency conversion charge of 2.2% and to issue a refund in your local currency there is another currency conversion charge of 2.2%. In total, we will deduct 4.4% of the total transaction amount.
Do you have a wish list?

Yes, we do. This is how you access it:

  1. Sign up for an account with us.
  2. Click "My Account" which is on the top right hand side
  3. On the left hand side you will see the Wishlist option.

The buyer would see the confirmation email saying the purchase went through, but wouldn't be able to see any of your personal details.
Do you sell gift cards?

No, we don’t. Please consider utilizing our wishlist feature.
Why can’t I use the promo code I found?

We don't have the option to enter a coupon code during checkout. If you received one from a random website, they likely just list a lot of websites and makes up the codes.
Why didn’t I receive an order confirmation? Did my order go through?

If the payment was successful, you should have automatically received an order confirmation. Please check your spam folder to see if it ended up there!
Will there be additional customs fees or taxes?

For most regions (United States, European Union, Australia, Canada), we ship via a local warehouse. Therefore, we have already pre-paid any taxes in order to get it into the country. Please select your country during check-out for more information.

For other regions, we may ship directly from our main warehouse via DHL. There may be additional taxes. If your region is one of them, you will see a note during checkout. For your information, we put a low value on the goods, to ensure you pay as little taxes as possible. Most people do not pay additional fees- it really depends on how strict your country of residence is.

Topics

Software

Hardware

Privacy

Checkout/Payment

Shipping

Warranty/Returns/ Refunds/Replacements

Cam Models

Checkout/Payment

Is my purchase discreet? What do I see on my credit card records?

What are the payment methods?

Can I cancel my order?

Do you have a wish list?

Do you sell gift cards?

Why can’t I use the promo code I found?

Why didn’t I receive an order confirmation? Did my order go through?

Will there be additional customs fees or taxes?